Refund Policy
As a customer you are responsible for understanding the following Refund Policy by agreeing to the Terms & Conditions of this store upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Visser Labs will not refund purchases for incompatibility issues, further, money will not be refunded due to misunderstandings about software compatibility.
We do honor requests for refund for the following reasons:
- Verified non-delivery of the product: due to some mailing issues where you do not receive a product from us, we will attempt to resend the product to an alternate mailing address.
- Download issues: it may happen so that you are having problems downloading the product, we will make the download available on one of our download servers for you to attempt to download the product from another computer.
PayPal Issues
Upon investigation, some issues may be found to be on the side of PayPal. We request that you contact PayPal in your relevant country (e.g. PayPal Australia) to further investigate the issue so that it can be resolved.
